Will GTL take the technology challenge from Securus technology?

Securus technology is one the largest providers of parolee tracking, detainee communication and government information management solutions. Securus techonology focuses more in specialized needs of the corrections and law enforcement societies. It serves 1,000,000 inmates across North America and 2,600 correctional facilities. Securus technology has its headquarters in Dallas, Texas united states and four regional offices in Texas.

 

Securus technology is dedicated to serve and connect by emergency response dispatch, mobile law enforcement, investigation, communication, biometric analysis, and information management, in-mate self-service, monitoring service and products and public safety.

 

Securus technology has challenged its main competitor, Global Tel Link (GTL) taking in an independent technology judge to determine who has the best and largest product set, who has the best customer service metrics, who has the most high-tech modern telephone calling platform and who has invested more.

 

Mr. Richard Smith, the chief executive officer at Securus feels that GTL’s technology and customer service can’t be compared to his. He wants the judge to evaluate products, customer service models and calling platforms.

 

Before 2007, Securus was an inmate telecommunication firm, it moved to a more diversified, government services, high tech and software content business with products in a vertical market. The move come from $700 million invested over the last five years on patents, technology, partnerships and companies. Mr. Richard said that GTL has only invested a small fraction of what they have.

Securus technology argue that GTL can’t match their firm because;

  1. Securus uses its own trained field technicians while GTL contract non-employees.
  2. Securus has its own bigger product set of useful services for the corrections sector.

iii. Securus has a call answer performance 600% better than GTL’s- Securus call center is staffed by Secures employees while GTL outsources its customer service.

  1. The VOIP platform software is upgrades are done routinely to enable new products/services to be distributed cheaply and faster while GTL’S premise-based older platform.
  2. GTL former customer indicated that Securus’ product and service are more superior compared to that given by GTL. GTL cannot match Securus technological capabilities. Securus want to take the business from GTL in the rate of $ 4:1.